Refund & Cancellation Policy

Because Safety Books operates primarily using an agile, localized Print-on-Demand (POD) and digital-bridge distribution model, our refund guidelines are divided based on how you placed your order.

1. Orders Placed via Amazon Marketplace

If you purchased individual copies or fleet bundles directly through an Amazon marketplace listing (such as Amazon US, France, Germany, or Japan):

• All printing, packaging, delivery, and returns are managed completely by Amazon's global customer service infrastructure.

• If your book arrives with physical print defects (e.g., misaligned covers, ink streaks, or missing pages), please log into your Amazon account, go to "Your Orders," and request a replacement or return under Amazon's standard return policy.

2. Bulk, Custom, or Direct Corporate Invoices (via Stripe)

If you contracted directly with Safety Books for custom covers, integrated corporate branding, or specialized volume distributions invoiced through Stripe Payment Links:

• Print-on-Demand Nuance: Because custom or pre-ordered bulk runs are printed-to-order specifically to fulfill your procurement needs, we cannot accept returns or offer refunds for "change of mind" once manufacturing has commenced.

• If a direct bulk pallet or bundle arrives damaged due to freight handling or manufacturing printer errors, please notify us within 7 business days of delivery at [email protected]. Provide photos of the defect, and we will immediately work with our print network to arrange a priority print rerun and shipment of the affected stock at no additional charge to you.

3. Digital Products & Software Subscriptions

Any digital assets, downloadable files, or setup fees for corporate QR tracking dashboards are considered consumed upon access or delivery. No refunds are provided for digital products once delivery links have been generated or access has been granted.